Field Trip Policies

Payment Policy

Full payment is due 30 days before your performance date. If payment is not received by that date, your reservation will be automatically canceled, and you are financially responsible for your reserved tickets. If you are paying with purchase order or other arrangement, please see our payment information page All Student Matinee sales are final. Paid tickets cannot be refunded or exchanged. Tickets cannot be resold or given to anyone outside of your organization and cannot be resold for profit.

Confirmation Policy

We understand that needs change and that the tickets booked at the time of reservation may change over time. That said, we require final confirmation of your tickets four weeks prior to your scheduled reservation. If you do not request a change to your order, we assume that your reservation is complete and you will be invoiced for the tickets requested. 

Cancellation Policy

The deadline for canceling your performance is 30 days before your scheduled performance. At this time tickets, if available, can be added to your reservation. If you need to cancel your performance or add tickets to your reservation, please contact our Field Trip Coordinator at schoolshows@sct.org. 

Refund Policy

SCT does not provide refunds or exchanges for unused tickets, and does not provide refunds or vouchers for anyone absent on the day of performance. Refunds will be issued only if SCT cancels a performance. Groups will be notified via email no later than 7am on the morning of your field trip if the performance has been canceled.