Ticket Policies

Thank you for joining us for our 2021-2022 reopening season. As COVID continues to change the course of live events, we’ve developed the Safe SCT Guarantee to protect your ticket purchase.

Safe SCT Guarantee

What happens if my family needs to change performances due to a COVID emergency or illness?  

Safety is our top priority. In the event that you need to cancel or reschedule your performance, contact the Ticket Office to select from one of the following options:     

  • *Exchange your ticket into a future performance   
  • Exchange from an in-person performance to virtual production   
  • Donate your ticket(s) to SCT for a tax-deductible donation   
  • Apply the value of your ticket to your account to be used on a future ticket purchase (all credit expires on June 30, 2022)  

Ticket holders must alert the Ticket Office of changes to the reservation before  the start of the performance as exchanges are not valid on missed or no-show performances.  If you’ve made a purchasing error, please immediately contact our Ticket Office at tickets@sct.org or 206.441.3322. 

What happens if SCT cancels a show? 

In the event that SCT cancels a performance, you will be notified via email and given 14 days to inform us of which option you prefer from the list below:

  • Exchange your ticket into a future performance  
  • Exchange from an in-person performance to virtual production  
  • Donate your ticket(s) to SCT for a tax-deductible donation  
  • Apply the value of your ticket to your account to be used on a future ticket purchase (all credit expires on June 30, 2022) 
  • Full refund, less transaction fees  

If we do not hear from you within 14 days, the value of your tickets will be turned into a tax-deductible donation.   

*Upgrade charges apply when exchanging to a more expensive seat or performance.

Missed Performances

If you missed a performance and are not able to receive a refund or exchange, you can:  
   
Snag a standby ticket from the Ticket Office 30 minutes before the performance time. Tickets can’t be reserved so we suggest calling in advance to confirm availability. Standby tickets are $5 per ticket upon presentation of the original unused ticket.   

Donate Your Tickets

Donate your ticket back to SCT for a 100% tax-deductible gift. Ticket donations must be arranged at least 24 hours before your scheduled performance. Please email the Ticket Office at tickets@sct.org to arrange your donation.